Client Guidelines
FidoConnect helps businesses and individuals get smaller digital and online tasks completed efficiently by matching briefs with qualified independent freelancers.
📝 1. Structuring Clear Project Requirements
A clear project description ensures FidoConnect can match your task with the exact right specialist without unnecessary delays:
- Clear Description: Explain the purpose of the task and what needs to be created, updated, or fixed.
- Specific Features: List specific pages, functions, formats, or sections required.
- Expected Deliverables: State clearly what file types, links, or documents you expect to receive upon completion (e.g. zip file, Google Drive link, Figma file, live URL).
- Reference Files & Examples: Provide links to reference websites, brand guides, sample spreadsheets, or competitor examples.
- Realistic Deadlines & Budget: Allow reasonable time for quality execution and provide an appropriate budget range.
- Technical Requirements: Mention any specific platforms or tools (e.g. WordPress, Shopify, React, Excel, Canva, Adobe Illustrator).
💡 2. Good vs. Bad Project Briefs
The difference between a successful project and a confusing one starts with how the requirement is posted:
"Create a 4-page portfolio website for a freelance photographer (Home, About, Portfolio Gallery, and Contact page with inquiry form). Must be fully mobile responsive. Photos, bio text, and logo will be provided. Required delivery in 7 days."
"Make me a website."
Why this matters: Detailed specifications prevent misunderstandings, eliminate scope creep, and allow our team to match you immediately with a freelancer possessing the exact skills required.
🤝 3. Client Responsibilities & Collaboration
- Provide Necessary Assets: Supply required logos, images, copy text, or access credentials promptly so the freelancer can begin work.
- Timely Feedback: Respond to reasonable clarifying questions from the coordinator or freelancer during execution.
- Respect Agreed Scope: Avoid introducing major structural changes or extensive extra tasks without discussing adjustments to budget and timeline.
- Professional Treatment: Treat freelancers with courtesy and mutual respect.
- Prohibited Content: Do not post tasks involving deceptive practices, fake reviews, scraping private data, academic dishonesty, or illegal activities.
🛡️ 4. Work Review & Dispute Assistance
If an issue arises regarding deliverables, quality, or milestone progress, please contact FidoConnect operations directly.
Our team actively mediates disputes, reviews project history and specifications, and communicates with both parties to ensure a fair resolution or project reassignment.
💳 5. Project Cancellations & Refund Policy
For details on how project cancellations and refunds are evaluated based on project stage and work delivered, please refer to our dedicated Refund / Cancellation Policy.