Refund & Cancellation Policy
Please review our policy regarding Freelancer Memberships and Client Project requests before making a payment or initiating work.
Freelancer Membership Policy
Membership fees are strictly non-refundable.
Once a freelancer purchases and activates a membership plan on FidoConnect:
- No Cancellations for Refund: A membership cannot be cancelled for a full or partial refund once activated.
- No Partial Refunds for Unused Time: No partial or prorated refund is provided for any unused membership days or time.
- No Refunds Based on Project Assignment: No refund is provided because a freelancer was not assigned to a project, did not receive a project, or did not complete a project.
- Access vs. Guaranteed Income: Membership provides the privilege and capability to access, browse, and submit proposals for eligible matching opportunities according to the active plan tier. Membership does not guarantee employment, project selection, or income.
If you made an accidental duplicate payment or if a transaction requires clarification, please contact FidoConnect support immediately on WhatsApp with your Transaction ID / UTR Reference Number and payment timestamp so we can review bank statements.
Client Projects & Cancellations
Client project payments and milestones are handled separately from freelancer membership fees.
A client may submit a cancellation or refund request for a project they posted. Because project delivery involves dedicated freelancer time and agency coordination, refund determinations are evaluated on a case-by-case basis.
Assessment Factors for Client Project Refunds:
- Project Workflow Status: Whether the project is in Submitted, Under Review, In Progress, or Completed stage.
- Commencement of Work: Whether an assigned freelancer has already commenced active work on the deliverables.
- Delivered Assets: Whether draft assets, code, designs, or partial deliverables have already been submitted to the client.
- Freelancer Compensation: If a freelancer has already spent hours and completed required milestones according to client specs, fair compensation is protected.
- Specific Circumstances: The specific timeline, communication records, and nature of the cancellation request.
Notice: Automatic refunds are not guaranteed in every situation. FidoConnect mediates between clients and freelancers to ensure fair resolution for all parties.
Cross-Policy Rule: Freelancer membership fees are NOT refundable simply because a client project was cancelled, re-scoped, or withdrawn.
Submit a Cancellation or Refund Inquiry
To submit a request, contact our operations desk on WhatsApp with your Project ID or Payment UTR.